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Interactive Voice Response (IVR)

Interactive Voice Response, often called IVR, is a phone system that allows callers to interact with an automated menu using voice commands or keypad inputs.

Traditional IVR systems guide callers through options such as pressing numbers to reach different departments or services. These systems help businesses manage call flow and direct customers to the correct destination.

Modern AI powered systems can extend IVR functionality by allowing callers to speak naturally rather than navigating rigid menu structures.

Part of Cluster

Call Handling & Telephony