Back to Glossary

Virtual Receptionist for Small Business

A virtual receptionist for small business is a remote or automated system that performs the duties of a traditional front desk receptionist.

Virtual receptionists answer phone calls, greet customers, collect contact information, route calls, and assist with appointment scheduling. Some systems use human operators while others rely on AI voice technology.

For small businesses that cannot justify hiring a full time receptionist, virtual receptionist systems provide a cost effective way to maintain professional phone support.